Wednesday, June 1, 2011
Asking our customers
These past few weeks have been frantic as my personal and professional life clashed in a big way. I returned from Istanbul to move house 2 days later where most of our belongings went into storage, and we took up residence in a temporary apartment. We then started renovations two days after that and then book week began - as much as I love bookweek, I certainly was glad when that it was over for this year!
One of the key components of this years action plan was to run a survey on the library services and programme across the school to make sure what we were delivering was 1. what we thought it was delivering, 2. and it was what people wanted. It was also a vehicle to allow customers to have a say in what they wanted with regard to the library services.
I used a free version of zoomerang to create the survey. I have used zoomerang for many years and really love the way it works and shows responses. As it was the free version, I had to make a different survey for each of the year levels, and another one for staff which was slightly different.
You can preview the surveys here :
One of the key things and the hardest things about conducting a survey is figuring out what it is you want to know and how to ask questions which will give you the information you need. This year we wanted to know how the students and staff used the space, what resources they used the most, what online resources they used, and what they could see as problems and recommendations for improvements to the services.
I also wanted to gather information about the types of e-readers they may already have as we move into the digital book realm next year - a sly way of figuring out how many families have an e-reader and what format delivery is required.
I also wanted to make the survey as easy as possible to do - give ideas of what may be an answer to generate thinking, and then have opportunities for the respondents to give their own ideas.
I emailed the survey to all the students and staff with the access link for the specific questionaire and made it clear that it was their own year group that was being asked for input, and indicated that only the first 100 would be able to input their responses.
I sent the link out two days ago, and have the following responses from the year groups, Yr 10 - 31/60 students , Yr 9 -21/70 students, Yr 8 - 75/90 students, Yr 7 - 54/110 students, the secondary teaching staff - 13/ 29. I will email again to remind them all about the survey this afternoon.
The survey finishes on Monday, so next weeks post will be about analysing the results - stay tuned!